Time	Topics
08:30 – 10:15	Welcome & Introduction Overview of the Value Delivery methodology and framework, What’s So Different About Value Delivery? And, some Objectives Workshop Part I Select customer, describe relevant Value Delivery Chain Full group discussion of the Value Delivery Chain
10:15 - 10:30	Break
10:30 – 12:00	Workshop Part IIA - Construct Virtual Video One
12:00 – 13:00	Lunch
13:00 – 15:00	Full group discussion of Video One Customers’ Resulting Experiences – essence of a real Value Proposition Workshop Part IIB – Creatively infer Virtual Video Two
15:00 – 15:15	Break
15:15 – 16:45	Full group discussion of Video Two Choosing winning Value Propositions Workshop Part IIC – Construct a Virtual Competing Video
16:45 – 17:00	Full group discussion of a Competing Video Wrap-up of Day One and overview of Day Two

Time	Topics
08:30 – 10:15	Discussion of Day One – where are we? Workshop Part III – Translate virtual videos into a Value Proposition Full group discussion of Value Propositions
10:15 - 10:30	Break
10:30 – 12:00	Managing businesses as Value Delivery System Workshop Part IV – Designing the Value Delivery System: profitably provide and communicate your chosen Value Proposition
12:00 – 13:00	Lunch
13:00 – 15:00	Continuation of design of the Value Delivery System Full group discussion of Value Delivery Systems Will the real customer please stand up? Creatively manage the Value Delivery Chain; Supporting Value Delivery Systems Instead of pointless segmentation, identify value delivery options
15:00 – 15:15	Break
15:15 – 16:45	Building value delivery capabilities Workshop V - Identifying & closing strategically crucial capability gaps Full group discussion of Capability Building and next steps
16:45 – 17:00	Wrap-up and program conclusion