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WRITING A REAL & COMPLETE VALUE PROPOSITION
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Try articulating a Value Proposition that is a specific, realistic,
and complete strategic decision. Here you can take what your
business knows (and what you may have learned above from Becoming
the Customer), and try answering the five specific questions
of a Value Proposition.
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To review an easy-to-understand example of a real and complete
Value Proposition, click here to see the Southwest Airlines
Value Proposition, as interpreted and articulated in DPV terms.
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Q I. Who is the intended customer who will derive
the resulting experiences chosen in this proposition?
(either use the specific end-user/primary-entity analyzed
above, or describe a target customer group for your
business)
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Q II. What timeframe for this proposition? (When,
for how long, will we deliver it?):
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Q III. What does our business want this customer to
do? (What purchase and/or usage of products/services,
and any other changes, do we want by them? DO NOT
describe here why they should do this [answer that
in Question V]; here, just state what we want them
to buy/use/do)
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Q IV. What are the one or two best competing
alternative(s) this customer will have available? (If
they do not do as we wish, what will they most likely
do)?
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Q V. What resulting experiences, including price
and including equal or inferior ones, will this primary
customer-entity experience, IF they do as our business
proposes?
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Remember that each resulting experience:
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Is an event or
events in the customer's life/business, resulting
from doing what we want them to do, with some
end-result consequence of some value for them,
in comparison to their alternatives, expressed
in measurably specific terms.
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Is not a description
of us, characteristics of our products, services,
processes, resources, or functions; nor is it
a vague ambiguous topic or platitude.
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Resulting experience #1 that we
will deliver to this customer entity:
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Resulting experience #2 that we
will deliver to this customer entity:
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Resulting experience #3 that we
will deliver to this customer entity:
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ETC.
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